Privacy Policy

BDHCI Privacy Policy

BDHCI values your privacy and is committed to protecting your personal and medical information.

This Privacy Policy explains how we collect, use, store, and protect information shared by patients, visitors, and users of our website and services.

By using the BDHCI website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

BDHCI may collect the following information from patients and website users:

Personal Information

  • Full name
  • Phone number
  • Email address
  • Passport information
  • Address
  • Emergency contact details

Medical Information

  • Medical reports
  • Prescriptions
  • Diagnostic scans
  • Treatment history
  • Doctor recommendations
  • Hospital documents

Travel Information

  • Visa details
  • Flight information
  • Accommodation preferences

Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Website activity and usage data

2. How We Use Your Information

BDHCI uses patient information to provide healthcare coordination and support services, including:

  • Booking doctor appointments
  • Coordinating medical opinions
  • Sharing reports with hospitals and specialists
  • Assisting with medical visa documentation
  • Arranging teleconsultation services
  • Providing treatment guidance
  • Coordinating travel and accommodation support
  • Improving customer service and website experience

We only use information necessary to support patient treatment coordination and related services.

3. Sharing of Information

BDHCI may share patient information with:

  • Apollo Hospitals in Chennai
  • Doctors and healthcare specialists
  • Medical visa authorities
  • Airlines and travel service providers
  • Hotels and accommodation providers
  • Healthcare coordination partners

Information is shared only when necessary for patient support, treatment coordination, or related services.

We do not sell patient personal information to third parties.

4. Medical Information Confidentiality

BDHCI understands that medical information is sensitive and private.

We take reasonable steps to protect patient medical records and confidential information from unauthorized access, misuse, or disclosure.

However, no online platform or digital communication system can guarantee complete security.

Patients share information at their own discretion and risk.

5. Website Cookies

The BDHCI website may use cookies and similar technologies to improve website performance and user experience.

Cookies may help us:

  • Understand website traffic
  • Improve website functionality
  • Analyze visitor behavior
  • Enhance website performance

Users may disable cookies through their browser settings if preferred.

6. Third-Party Services

Our website or services may include links or connections to third-party websites, hospitals, payment providers, or travel services.

BDHCI is not responsible for the privacy practices or content of third-party websites or services.

Users are encouraged to review the privacy policies of external websites separately.

7. Data Storage & Security

BDHCI takes reasonable security measures to protect personal and medical information.

We work to prevent unauthorized access, loss, misuse, or disclosure of patient data.

Access to sensitive information is limited to authorized personnel involved in patient coordination and support services.

8. Patient Consent

By submitting medical reports, personal details, or treatment information to BDHCI, patients consent to:

  • Processing of their information
  • Sharing information with hospitals and doctors
  • Use of information for healthcare coordination purposes
  • Communication regarding treatment and related services

Patients may choose not to provide certain information, but this may limit our ability to provide services.

9. Children’s Privacy

BDHCI services may involve pediatric treatment coordination.

Parents or legal guardians must provide consent before submitting information related to minors or children.

10. Changes to This Privacy Policy

BDHCI may update this Privacy Policy from time to time.

Updated versions will be posted on this page.

Continued use of our website and services after updates means users accept the revised Privacy Policy.

11. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact BDHCI.

Our support team will be happy to assist you.

Contact (+8801329672100) on WhatsApp

Email : apollo.india@bdhci.com

Health Connect is an initiative by Health Connect International Pty Ltd., Australia,
Bangladesh Office:
Mehnaz Mansur Tower 11/A, Ground Floor Road No: 130, Gulshan 1. Dhaka, 1212
Head Office:
PO Box 2443, Templestowe Lower, Victoria, 3107, Australia
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