Terms and Conditions

Welcome to BDHCI

By using the BDHCI website and services, you agree to the following Terms & Conditions. Please read them carefully before using our services.

BDHCI provides medical travel support and healthcare coordination services for Bangladeshi patients seeking treatment at Apollo Hospitals in Chennai.

1. About Our Services

BDHCI helps patients with:

  • Doctor appointment coordination
  • Medical opinion requests
  • Treatment cost estimate assistance
  • Medical visa guidance
  • Travel support
  • Accommodation arrangements
  • Teleconsultation coordination
  • Patient support services

BDHCI is a healthcare facilitation and support service provider.

We are not a hospital, medical clinic, or licensed medical treatment provider.

Medical diagnosis, treatment decisions, surgeries, prescriptions, and healthcare services are provided directly by hospitals and doctors.

2. Medical Information

Patients are responsible for providing accurate medical records, reports, prescriptions, and personal information.

BDHCI is not responsible for delays, incorrect recommendations, or treatment complications caused by incomplete or inaccurate information provided by patients.

3. Doctor Appointments & Treatment

Doctor availability, appointment schedules, treatment plans, hospital charges, and medical decisions are controlled by the respective hospitals and doctors.

BDHCI cannot guarantee:

  • Specific treatment outcomes
  • Doctor availability at all times
  • Exact treatment costs
  • Visa approval
  • Recovery results
  • Hospital admission confirmation without hospital approval

Treatment plans and medical recommendations may change after doctor evaluation.

4. Treatment Costs

Any treatment cost estimate shared with patients is an approximate estimate based on available medical information.

Final hospital bills may vary depending on:

  • Patient condition
  • Additional tests
  • ICU stay
  • Complications
  • Doctor recommendations
  • Length of hospitalization
  • Medicine and procedure requirements

BDHCI is not responsible for differences between estimated and final hospital costs.

5. Medical Visa Support

BDHCI assists patients with medical visa guidance and documentation support.

However, visa approval decisions are made solely by the Embassy or relevant immigration authorities.

BDHCI cannot guarantee visa approval or processing timelines.

Patients are responsible for ensuring all submitted documents are correct and valid.

6. Travel & Accommodation

BDHCI may assist with flights, airport pickup, hotels, and accommodation arrangements.

However, BDHCI is not responsible for:

  • Flight delays or cancellations
  • Hotel issues
  • Travel disruptions
  • Airline policies
  • Third-party service problems

These services are subject to the policies of airlines, hotels, transportation providers, and related companies.

7. Emergency Situations

BDHCI provides coordination support during medical emergencies when possible.

However, emergency treatment decisions and medical responsibilities remain under the authority of hospitals and healthcare professionals.

8. Limitation of Liability

BDHCI acts as a patient support and healthcare coordination platform.

We are not responsible for:

  • Medical complications
  • Treatment outcomes
  • Surgical risks
  • Hospital decisions
  • Delays caused by hospitals or third parties
  • Travel disruptions
  • Financial losses related to treatment decisions

Patients and families are encouraged to discuss all medical risks directly with treating doctors and hospitals.

9. Privacy & Confidentiality

BDHCI respects patient privacy and handles medical information with confidentiality.

Patient information may be shared only with hospitals, doctors, visa authorities, or related service providers when necessary for treatment coordination and patient support.

By using our services, patients agree to the use of their information for healthcare coordination purposes.

10. Website Information

Information provided on this website is for general informational purposes only.

Website content should not be considered medical advice, diagnosis, or treatment recommendation.

Patients should always consult qualified medical professionals for healthcare decisions.

11. Changes to Terms

BDHCI may update these Terms & Conditions at any time without prior notice.

Continued use of the website and services after updates means users accept the revised terms.

12. Contact Us

If you have any questions regarding these Terms & Conditions, please contact BDHCI.

Our support team will be happy to assist you.

Contact (+8801329672100) on WhatsApp

Email : apollo.india@bdhci.com

Health Connect is an initiative by Health Connect International Pty Ltd., Australia,
Bangladesh Office:
Mehnaz Mansur Tower 11/A, Ground Floor Road No: 130, Gulshan 1. Dhaka, 1212
Head Office:
PO Box 2443, Templestowe Lower, Victoria, 3107, Australia
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